manage change effectively

Example

Consolidating the shipments of parts to locations so that they arrive on time according to the agreed Service Level Agreement i.e. not too early, can result in a significant reduction in carrier costs.

We are currently implementing this process for a global hi tech company. 

There has been no upfront cost for the client and our fees are based 100% on gain share.

Companies realise the importance of service as a key to maintaining customer relationships, as well as a generator of revenues and profitability. But they have always struggled to optimise their service delivery system.  The concept of Lean Service is similar to Lean Manufacturing – it is about building an efficient service delivery system that minimizes waste while delivering high customer satisfaction. 

Most service chains today either over or under deliver, consuming too much cash and driving customers away.

The Lean Service chain delivers the highest customer experience at the lowest cost per service event.