Training
A key part of any improvement program is training those that are responsible for delivering and sustaining the performance improvement. We are often asked to deliver training programs through our consultancy projects, and have now developed a suite of training programs aimed at service supply chain improvement and sustainment.
Tailored & Focused
In most cases, our courses are modular, which means that we can
- Tailor the course to the specific industry vertical of our Client
- Focus on specific aspects of the Clients supply chain to make the content more relevant to the participants
- Include specific modules to ensure that the maximum value is realised from our time, and therefore the Clients investment.
Training to address the real issues and environment of service
We have yet to find a competitor training program that addresses the real issues and environment of service, specifically regarding planning for service.
Our Service Parts Planning program addresses not only the important of service, but also why the service environment is so different to manufacturing, and why different techniques must be used.
The following represents our modular program at a higher level.
- Service Overview, environment and importance
- Unique attributes of service parts
- Service performance and KPI's
- Planning control techniques
- New product / parts provisioning
- End of Life / Last time Buy
- Asset recovery
- Forecasting and techniques
- Financial investment v Customer service
- Systems & applications
More detail behind each of these can be found in Service Parts Planning Training Program.
Our Training Methods
We do not believe in classroom style training, where we lecture or preach to attendees, and then leave you with a folder of documents, slides and notes that take up space and gather more dust. Instead, we firmly believe in an interactive workshop approach, where participants are encouraged to bring their experience and problems to the sessions, and where our experts can apply the theory and their practical experience to the problems. We will challenge their thinking, their current methods of working, current business processes, and the tools that they are using.
Our training programs represent great value for money, and we are running programs in some of the world's biggest companies. To find out how we can bring these benefits to your company, please contact us.