OrganisationThe Service Business

Example

We have just completed a survey for a leading European hi tech company to benchmark warranty management performance, country by country, across Europe.

This has allowed our client to very accurately position their warranty pricing and service level agreements to ensure that they are the number one performer in each country, without over investing

We are now engaged in a series of analysis and internal bench marking programs to align their service performance to market expectations

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Organisation

We provide a series of web based benchmarking and analysis tools which we use in parallel with on site analysis and interviews.

Our goal is to assess the understanding of the service chain across the client’s own organisation (from engineer to VP of Service) and how it benchmarks across other service organisations.

This leads to innovation and an integrated approach to service delivery.