Case Studies: Hi-TechThe Service Business

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Hi-Tech

Case Study Hi TechThe Service Business has worked closely with business in the Hi-Tech industry on a number of projects from reverse logistics through to service design.

Project Type Client Summary  View PDF
Service Design Solectron - HP The design of an incountry service network supported by third party vendors covering import / export, warehousing, logistics and whole unit repair
Solectron HP - Service Design PDF
Reverse Logistics Innovate
(US Robotics)		 The provision of a UK reverse logistics capability and consolidation centre, via managed services, utilising a network of specialist suppliers and integrated through an on-demand service management application.
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Reverse Logistics Solectron To provide the inhouse logistics team with expertise and support in designing reverse logistics network supporting a green field service centre in Eastern Europe, including an assessment of required capabilities, selection of key logistics providers, cost and price benchmarking, and recruitment of local logistics management team
Solectron - Reverse Logistics Design PDF
Reverse Logistics Solectron To provide expertise and support to transform the reverse logistics capabilities in Europe, Middle East and Africa region, through use of new partners, development of new services and implementation of capabilities to position them as market leader.  
Solectron - Reverse Logistics Strategy PDF
Reverse Logistics Intel A Discovery project examining critical aspects of the client's service supply chain, focussing on reverse logistics partners, pricing and control processes; and repair vendor strategy
Intel Inventory Analysis PDF
Inventory Analysis Intel A Discovery project providing a detailed investigation and report, with recommendations, into the utilisation of the clients existing service inventory optimisation application, including understanding of inventory strategy, application parameter settings review, functionaility assessment, and user training.  
Intel - Inventory Analysis PDF
Benchmarking  Intel A customer sponsored detailed study and report in to warranty service offerings for Computer hardware, involving original equipment manufacturers and warranty support throughout Europe, Middle East and Africa  
Intel - Benchmarking PDF
       
Solectron Global Services Intel US Robotics