Case Studies: ComputingThe Service Business

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Case Study ComputingThe Service Business has worked closely with the computing industry on a number of projects from service design to applications support.

Project Type Client   Summary  View PDF
Service Design Packard Bell A Discovery project examining critical aspects of the client's service supply chain, including call centre, reverse logistics (partners, pricing and control processes), repair vendor locations and warranty management.
Packard Bell - Service Design PDF
Applications Support Packard Bell A Discovery project providing a detailed investigation and report, with recommendations, into the utilisation of the client's existing service inventory optimisation application. Includes understanding of inventory strategy, application parameter settings review, functionaility assessment, and user training.
Packard Bell - Applications Support PDF
       
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