Industrial

The Service Business has worked closely with industrial clients on a number of projects from Inventory Analysis through to Service Design and Applications Support. Below is a list of case studies.

Case Studies:

Project Type	Client	Summary	View PDF
Service Design	Celestica Kodak	The redesign of an existing service model to migrate from a UK based centralised support model, to a decentralised model comprising 5 regional support centres, incorporating call centres, spare parts distribution and repair, field engineer support and reverse logistics capabilities.
Applications Support	Tektronix	A Discovery project providing a detailed investigation and report, with recommendations, into the utilisation of the Clients existing service inventory optimisation application, including understanding of inventory strategy, application parameter settings review, functionaility assessment, and user training.