Computing Industry

The Service Business has worked closely with the computing industry on a number of projects from Service Design to Applications Support. Below is a list of case studies from the computing industry.

Case Studies:

Project Type	Client	Summary	View PDF
Service Design	Packard Bell	A Discovery project examining critical aspects of the Clients service supply chain, including call centre, reverse logistics (partners, pricing and control processes), repair vendor locations and warranty management.
Applications Support	Packard Bell	A Discovery project providing a detailed investigation and report, with recommendations, into the utilisation of the Clients existing service inventory optimisation application, including understanding of inventory strategy, application parameter settings review, functionaility assessment, and user training.