About The Service Business

Home » About Us

About us

Since 2006, we have been building an innovative, agile company with a great reputation. The Service Business exists to help companies realise their potential to provide service excellence - an increasingly important area in times of economic downturn.

The Service Business was founded to provide a different approach to helping Companies solve their post-manufacturing supply chain problems. Every member of our team has held senior positions in companies that are directly involved in the provision of post manufacturing services, either as an OEM, or as a service provider. The Service Business takes a pragmatic (rather than academic) approach help clients realise value from the supply chain, which often goes undiscovered or under exploited.

Our achievements

In less than two years, The Service Business has completed over 30 major projects in Europe, the US and Asia, gained many new household names as clients and cultivated a strong reputation in the service industry.

Our clients now include leading companies across a range of sectors from aerospace and defence through to software and computing. 

Our expertise

Our experience and practical expertise mean that we understand how to help change the perception of service, from that of a slow growth "cash cow" to an area worth investing in. One which can generate profit at a strategic level.

In fact, service already constitutes up to 50% of the profit of some market leading companies like Rolls Royce and IBM. The challenge for the rest is to optimise their people, processes and technology to achieve the same.