... need a hand?

Service Supply Chain Excellence...

Balancing workloads and service commitments, whilst controlling costs and meeting the ever more demanding needs of customers; requires skilled staff, astute management ...and sometimes a little support.

The Service Business has been founded on providing key support where and when it is most needed; for maximum impact and highest returns.

Our "Discovery" program uncovers service critical choke points and identifies low risk / high gain areas for fast service improvements. One of our customers coined our Discovery program as "How to gain promotion in 4 days" ... more

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News

The Service Business is a premium sponsor at this year’s Reverse Logistics Trade Show in Las Vegas. The RLT Show is the major event in the Reverse Logistics calendar for 2008 ... more

Gavin Hartland joins The Service Business as Marketing & Alliances Director ... more

Consulting

The effects of globalisation and the increasing use of the internet have meant that more and more products are becoming commoditised. As the traditional manufacturing heartlands of Europe move East and off-shore, Service is becoming the mainstay of the Western economy.

Fortuitously, the revenue and profit opportunities from Service are significant and growing. However, investment in Service still falls short of requirements for companies to maintain their market position. ... more

Service Support

"Service is so great an opportunity for the company that our vision for the next century is that GE is a global service company that sells high-quality products"
Jack Welsh, former CEO, General Electric Co.

When the world's largest corporations change their business model to capitalise on new ways to generate brand loyalty, additional revenues and increased profits, you know that the world of Service is going to change forever. ... more

Topical Service Challenges

Service Performance

Gaining full visibility of products, parts & labour costs
Reducing high no fault found rates
Parts Planning accuracy
Meeting SLA's

... more

Cost of Service

Optimising freight & transport
High material consumption at repair partners
Cost of supporting Russia & Turkey
Optimising stock reorder times & quantities

... more

Inventory

Reducing inventory and increasing SLA’s
Stock locations need optimising
Excess/obsolete stock
Inventory finance

... more

Service Design

Demands & service mix are changing more frequently, is my current support model still optimal? How often should I review?
Is my service model still competitive? What are my competitors doing?
Is my service model capable of delivering my service commitments?

... more